Troubleshooting
BEFORE YOU CALL
Regular service and maintenance from your professional American A/C & Mechanical tech. can help keep your system running at its best. However, as with any technology, problems can arise. This helpful troubleshooting checklist can help you try to solve the problem on your own. If you can’t solve it, or don’t feel comfortable attempting any of these procedures, please contact us as soon as possible. We will be happy to help.
Regular service and maintenance from your professional American A/C & Mechanical tech. can help keep your system running at its best. However, as with any technology, problems can arise. This helpful troubleshooting checklist can help you try to solve the problem on your own. If you can’t solve it, or don’t feel comfortable attempting any of these procedures, please contact us as soon as possible. We will be happy to help.
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My home is not getting cool air.
Potential problems -A circuit breaker may have been tripped in your home. ** Locate your circuit breaker box (or electrical panel). They are typically located on an inside wall at the back of the house. Check the circuit breaker box and make sure breakers are in the ON position. Also check that the disconnect switch (located near the air conditioner or heat pump) is ON. You may need to reset your circuit breaker. -Incorrect setting on your thermostat or your thermostat may simply be OFF. ** Check that your thermostat is ON and set to COOL. -Blocked filter ** Check the furnace or air handler filter to see if it is blocked with dust and dirt. If so, change the filter. **Remember to change your filter approximately once a month. |
My home is not getting heat.
Potential problems -Your gas might not be on **Check the gas valve at your gas meter, the shutoff valve at the furnace and any other shutoff valves. ** If any are OFF, call the gas company or American A/C & Mechanical to have the gas valves turned back on. -Your system might be turned off or your unit might be unplugged **Check that all your HVAC equipment is plugged, including the outdoor unit and thermostat. - A circuit breaker may have been tripped in your home **Locate your circuit breaker box (or electrical panel). **They are typically located on an inside wall at the back of the house. **Check the circuit breaker box and make sure breakers are in the ON position. **Also check that the disconnect switch (located near the air conditioner or heat pump) is ON. **You may need to reset your circuit breaker. -Incorrect setting on your thermostat or your thermostat may simply be OFF **Check that your thermostat is ON and set to HEAT. **Make sure that the thermostat is set higher than the indoor temperature currently showing on the thermostat. - Blocked filter **Check the furnace or air handler filter to see if it is blocked with dust and dirt. If so, change the filter. **Remember to change your filter approximately once a month. |
There is no airflow.
Potential problems -Blocked filter **Check all the filters in your HVAC system components. **Follow the recommendations in your user’s manual for cleaning and replacing your filters. -Dirty coil may have frozen your system. **Check your indoor unit and see if there is evidence of water below the unit. ** Feel for a cold surface on the indoor coil enclosure. **You can turn OFF your thermostat for 1–3 hours to see if it will defrost. **Contact American A/C & Mechanical if the problem persists. -Dirty or blocked ductwork **Check your indoor unit to see (or hear) if the blower is running. **Then go to different vents in your house to feel for airflow. **If you do not feel any air, contact your American A/C & Mechanical for duct cleaning services. |
The drain pan is overflowing.
Potential problems -The overflow switch is likely not functioning **Turn your system OFF and contact American A/C & Mechanical. |
My unit runs all the time
Potential problems -Your thermostat setting might be too high or too low -Adjust your thermostat during extremely hot or cold days so that your heating and cooling system doesn't have to work so hard. -If this is unsuccessful, or your uncomfortable please contact American A/C & Mechanical. |
My utility bills are higher than normal.
Potential problems -Your system is not reaching its thermostat setting **If your outdoor temperatures are constantly in the extreme, you may experience higher-than-average utility bills as your system tries to keep up with extremely hot or cold weather conditions. -Your utility company may have had a recent rate increase **Check with your local utility company to ask about recent rate increases. **Ask them about ways to conserve energy with your existing equipment. **It may be time to think about upgrading your equipment for greater energy efficiency. -Are you using a new appliance that uses a lot of power (hot tub, pool heater, sauna, etc.)? **You may consider turning the appliance ON for shorter periods of time or completely OFF when not in use. |
